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Compatible region(s): England & Wales

Stage 1: Before you start court proceedings (rent arrears)

If your tenant(s) has failed to pay rent and is in arrears, you can use this pack to help get them to pay back the rent, or as the first step in the process of starting court proceedings if they do not pay. This pack is suitable for use where you have an assured shorthold or an assured tenancy agreement  with the tenant(s).

You should begin the process by sending your tenant(s) our 'Initial letter to tenants regarding rent arrears'. If you have not already done so, you must also send our ‘Notice to tenant(s) of deposit protection scheme’ (for use with lettings using an ‘assured shorthold tenancy’ only). If the initial letter does not have the desired effect then you should use our ‘Notice under section 8 of the Housing Act 1988’ along with its associated covering letter ‘Covering letter for section 8 notice’ to prepare and serve a formal notice seeking possession upon the tenant(s). You can use our ‘Form N215 - Certificate of service’ to record how and when the section 8 notice was served.

If it is unlikely that the tenant(s) will pay the rent arrears (due to their financial circumstances) then you may want to consider obtaining a possession order using the accelerated possession procedure as this is quicker, but does not order the tenant(s) to pay the rent back. Start with our pack 'Stage one: Before you start court proceedings (accelerated possession)'.
Pack documents:

•    Notice to tenant(s) of deposit protection scheme
•    Initial letter to tenants regarding rent arrears
•    Notice under section 8 of the Housing Act 1988
•    Covering letter for section 8 notice
•    Form N215 - Certificate of service

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Included in this service:

Notice to tenant(s) of deposit protection scheme (Guidance Notes)
Use this document to meet your legal requirements after taking a deposit from a tenant. It tells tenants which deposit protection scheme is used and, together with the scheme documents that must be provided with this notice, gives them the 'prescribed information' required by law.

Protect the deposit and give this notice and the scheme documents to the tenant within 30 days of the tenant paying the deposit. At the same time, you should also send it (together with the scheme documents) to anyone who paid the deposit for the tenant and, in order to avoid any dispute, the tenant's guarantors (if any). This document is suitable for tenancies in England & Wales.

Covering letter for section 8 notice (Guidance Notes)
This document creates a covering letter and a schedule of rent arrears for a landlord serving a notice seeking possession under section 8 of the Housing Act 1988 against a tenant with an assured or assured shorthold tenancy agreement solely on the grounds that there are current rent arrears. You will need to attach the section 8 notice to this letter. Please note that this document can only be used in England & Wales.
Form N215 - Certificate of service (Guidance Notes)
The N215 certificate of service should generally be completed after having sent any court documents, such as claim forms or applications to the court, or other important documents to an opponent after (or sometimes before) court proceedings have begun. The form provides evidence that the documents have been served on an opponent. It is only suitable for claims within England & Wales. Important Notice In order to use this document you will need to have Adobe Acrobat Reader installed. The Adobe software is free and may be downloaded by clicking here.
Initial letter to tenants regarding rent arrears (Guidance Notes)
This document creates an initial letter from a private landlord to a tenant who is in rent arrears. It should be used for residential properties rented under an assured or an assured shorthold tenancy agreement. Please note that this document can only be used in England & Wales.
Notice under section 8 of the Housing Act 1988 (Guidance Notes)
This document creates a notice seeking possession under section 8 of the Housing Act 1988 to be served on a tenant with an assured or assured shorthold tenancy agreement solely on the grounds that there are current rent arrears. It also creates a schedule of rent arrears which accompanies the notice. Please note that this document can only be used in England & Wales.
Rent arrears pack flowchart